Sentinel Technologies

Reviews about Sentinel Technologies

• A Google User

  Aug, 17 2018
  ★ ☆ ☆ ☆ ☆
  The service at this location is quite poor.
  
  After purchasing a laptop computer a few years ago, there has been nothing but trouble with this company. The laptop that was purchased was 'new' - or so we were led to believe. The computer will not hold a charge on the battery since ownership.
  
  Rather than trouble-shoot the actual problem, the 'technician' said to replace the battery - a part that they did not carry. When that failed, he said to replace the power cable, again that they did not carry. All of this also was done, putting the price of the laptop (including "repair costs") to nearly a grand.
  
  When going in, again, to have the computer looked at - the technician said that "it was not purchased" from them - a comment quickly retracted when we offered to show him the receipt. We were told "stop the riot act, and listen to me for a minute" when we were simply laying out the time line and trouble we were having. We were accused of saying their business is corrupt, and treated as if we had no idea of what we were talking about (none of which was said by us). Finally, we were told that either the connection from the power supply was loose, or the motherboard would have to be replaced. However, he could not test his hypothesis, since he didn't have that power cord in the store, they were on order - Which makes one wonder if this "test" was ever even done before...
  
  The technician was rude, lacked customer service, and was condescending.
  
  Save yourself money and headaches, and go elsewhere for sales and service of your computer
  
  

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